Posts Tagged ‘Perspective’

Lash Out Mode

Wednesday, August 18th, 2010

Dave Weber - CEO/President

I grew up in a home that was in a golf course community. Hole #2 was my backyard. It was a fun hole to grow up on. Long. Narrow. Water on the left. Out of bounds on the right. It was the hardest hole on the entire course. It was where handicaps went to die.

I learned a lot of neat things living on that hole watching the golfers play:

  1. Words – I was not allowed to use.
  2. That a putter could fly 100 feet if thrown after missing an 18-inch par putt.
  3. That you could wrap a driver around a pine tree.

Funny how we tend to take out our frustrations on other things when we are really disappointed in ourselves.

Do you really think it was the putter’s fault when the putt was missed?

Was it the driver’s fault the ball went into the water?

I wish we only did this to things. You see things don’t have feelings. But sometimes though, I find myself taking out my frustrations on other people when I am really disappointed with myself.

How about you? Ever come home from a tough day at work and spend the evening yelling at your kids or arguing with your spouse? I have.

It’s almost like my emotions have hijacked my rationale and my behavior.

Don’t let this happen to you. When you find yourself in the “lash out mode”, stop, take a deep breath, and think, “Wait a minute…where is this coming from?”

For me it is rarely an appropriate response to lash out at another. I usually need to take responsibility for whatever has transpired and stop taking out my frustrations on others.

Exercise Effort

Thursday, August 5th, 2010

Dave Weber - CEO/President

This is part 8 of a 12 part series that I call the 12 X’s of Leadership

As the old saying goes, “Men and rivers seldom drift to success.” Achieving dreams. Obtaining goals. Hitting targets. They all require extra effort.

Think of it this way…to truly fulfill your potential you’ve got to be a rubber band. A rubber band never fully serves its purpose until when? When it is stretched around something bigger than itself.

That’s what it is like trying to make progress on purpose in your life. Think of anyone who has “made it” in some endeavor. They almost always had to work for it. Stretch for it. Reach for it.

Whether it is the politician, the professional athlete, the best salesrep, the teacher of the year, the top manager, or the great mom, every one of them had to exercise effort to get there.

Oh, but stinkin’ thinkin’ can sneak in. Ever hear someone say, “The only way to really make money is to own your own business.” Let me tell you the folly in words like that…It’s not what is said but rather what is left unsaid that follows words like that. What’s left unsaid is, “Therefore I’m not gonna work real hard around here.”

Exercising extra effort tends to create extra opportunities.

While this principle is easy to see in your professional life it is also true in your personal life. For example if you want a great family life, it takes extra effort. It takes work. It takes sacrifice.

I have discovered (and I’ll bet you have discovered the same thing) problems at work are patient—they’ll wait for you to come back.

Sometimes at work we need to sacrifice some home time—but this is a two way street—sometimes at home we need to sacrifice some work time.

But here is the good news…there is no traffic jam on the extra mile!

Explore All Possible Avenues

Friday, July 2nd, 2010

Dave Weber - CEO/President

This is part 7 of a 12 part series that I call the 12 X’s of Leadership

Several dozen upper level engineering students were waiting for their professor to arrive one day for class. While not a formal understanding on most college campuses, there is a kind of unspoken rule that if a professor is more than 5 minutes late, then class is canceled.

Just as the students were about to “high five” and head for the door, in walked their professor carrying a large cardboard box. He loudly dropped the box on his desk and announced, “I am giving you a surprise exam today and a large percentage of your final grade in this class will be determined by how well you do on this test.”

Immediately groans were heard throughout the room as the students began to nervously wonder upon what they were soon to be tested.

The professor pulled out a barometer and stated, “I have brought a barometer to class for each of you. Your assignment is to calculate the exact height of this engineering building using the barometer. You have one hour to complete the task and turn in your calculations and descriptions for the assignment.”

He then walked out of the room.

Stunned, shocked silence hung in the air. Several students laid their heads on their desks. Sniffing could be heard as others began to quietly weep knowing they were not prepared for this exam.

But three students leapt from their chairs, raced down the aisle, and each grabbed a barometer.

The first, ran up to the top of the building and took a barometric reading at the top. She then raced down to the bottom of the building and took another barometric reading at the bottom of the building. Armed with the differential between the top and the bottom, she was able to mathematically calculate the exact height of the building. At the appointed time she submitted her paper to the professor who said, “Well done! That is exactly the correct way to do this – A+”

The second student also ran to the top of the building. But rather than take a barometric reading, he dropped the barometer over the edge while simultaneously mashing the start button for the stopwatch feature on his sports watch. When the barometer crashed onto the pavement at the base of the building, he hit the stop button. He now knew the exact amount of time it took the barometer to fall from the top to the bottom of the building and was able to mathematically calculate the exact height of the building based on gravity, speed, and velocity. At the appointed time, he submitted his findings to the professor who read the report and surprisingly stated, “You’re right! I would have never thought to do it that way – A+”

The third student grabbed a barometer and took off across campus to her dorm room. Once there, she threw open the door, grabbed her kite, and ripped the string off the kite. She then raced back up to the top of the building, tied the string to the barometer and lowered the device over the edge down to the ground. When the barometer touched the ground, she cut the string at the top, ran back down to the ground, laid the string out, and measured the length of string to determine the exact height of the building. When the professor read her paper he exclaimed, “You’re right! What a creative way to do this… I would have never thought of this – A+”

A fourth student also rose to the challenge, but in a very different way. He meandered to the cardboard box, plucked out a barometer, and strolled over to the Coke machine. He dropped in some money, grabbed two Cokes and walked down the hall to the building superintendent’s office.

“Hey Bill”, the student said.

“What’s up kiddo?” replied the superintendent … and then he added, “Hey what’s that yer holdin’?”

The student described the barometer and all the neat things one could do with it and the superintendent said, “Man, I’d really like one of them.”

To which the student replied, “I’ll trade you for a copy of the plans for this building.”

When the professor read this student’s report, he leaned back in his chair, rubbed his chin and said, “Well, you got the answer right…and you used the barometer to get it!”

As we go through this life, we will face many obstacles and challenges that will try to prevent us from accomplishing our goals. Remember to explore all possible avenues…your solution may not at first be obvious.

Examine Everything

Wednesday, April 28th, 2010

Dave Weber - CEO/President

This is part 1 of a 12 part series that I call the 12 X’s of Leadership.

My father is a collector of quotes and over the years he has shared many of his favorites with me. There is one, however, that I have heard more than all the others combined. If I had to pick a quote that represented how my dad has lived his life it would be this one:

“Examine everything carefully and hold onto that which is good.”

Since I was a boy, he has said those words to me and it represents his “life theme.”

It is a simple and yet profound quote that has a very ongoing nature to it. It means that we are to be constantly examining everything in our lives and only holding on to those things that are good, true, enduring.

It is a call to honesty.

You see, we humans are the only critters God created which can deceive themselves. Oh yes, we can BS ourselves into oblivion and come out smelling like a rose. In fact, just to show you how good we are at self-deceit and self-deception; and how capable we are in believing what we want to believe without close examination, let me share a story with you.

Several decades ago, a passenger train was pulling out of the station in a small eastern European town. Four travelers shared a cozy compartment: an American grandmother, her beautiful 24 year old granddaughter, a Nazi officer in uniform, and a Romanian officer also in uniform.

Each of the passengers knew a smattering of language so the conversation was light and shallow, but everyone seemed to be enjoying themselves.

All of a sudden the train entered a long, dark tunnel and the compartment was instantly thrown into pitch-black darkness. The car went silent. Then out of the quiet there was the distinct sound of a loud kiss followed closely by a vigorous slap and then the train exited the tunnel.

No one said a word…but everyone knew what had happened.

The American grandmother was so proud as she sat there thinking about what a fine young woman she had raised. “She will be able to take care of herself in this cruel world” she thought. “I am so proud of her!” You see grandmom knew what had happened.

Next to her sat her stunned granddaughter who in shocked disbelief mused, “WOW! That sounded like grandmom packed quite a wallop! I am surprised that she would get so upset that one of these fellas tried to steal a kiss. They seem like nice guys and they certainly are handsome in their uniforms…go grandmom…you still got it!” You see, she knew exactly what happened.

Across from the granddaughter steamed the Nazi who was angrily thinking, “Oh how clever those Romanians are…they steal a kiss and get the other guy slapped. I will have my revenge when we exit this train.” Surely he knew what had happened.

Finally, the Romanian was quietly chuckling to himself, “That was sooo good—kiss the back of my own hand and slap the Nazi!”

All four people believed they knew what had happened and 75% were wrong.

Don’t we all do that? Don’t we believe what we want to believe without close examination?

Here are two principles I think we need to be aware of:

  1. We see what we expect to see.
  2. We hear what we expect to hear.

We need to learn to really listen and really see what is going on around us in our homes, our offices, and our relationships. We need to Examine Everything.

Words to Use to Better Serve Your Customer – Part 2

Friday, April 16th, 2010

Here are a couple of additional “helpful” ways to use your words more effectively when talking with your customers.

  1. Say, “Can you help me understand …?” rather than “Why?”. Saying the word “why” might carry a suspicious tone. I’m sure we’ve all had someone ask you “why?”, and in your own mind you’re going through a quick mental drill of wondering to yourself, “why are they asking me why?”, or “what ulterior motive do they have for asking me why?”. Don’t be in a situation where your customers are going through that mental exercise with you.
  2. Say, “I understand” rather than “Yep”,“I see”, or “Uh-huh”. Saying “I understand” implies that you fully comprehend what the customer is saying, and that you and your customer are advancing the conversation. If you really don’t understand, then refer to #4 above.
  3. Say, “Here is what I can do now” rather than “Should have”. “Should have” might imply that it’s too late to fix it. Even if something “should have” been done, had we known the “should have” at the time, it wouldn’t be a “should have” now. Deal with the current situation. It’s better to say, “Here is what can be done now …” and move forward.