Remembering Not To Forget in 2010 – Part 1

In the middle of a very busy day last week, I got a phone call from a friend regarding a potential client they had referred me to meet with. Sounding very bewildered she said, “I just got a phone call that you missed your appointment with the customer I referred you to today?” (This is the place where you insert every form of “Oh no! I’m so sorry!” “I blew it!” or any of those other responses that may also involve a few choice words. You know what they are.)

“I don’t believe it, you’re right. Can I get in my car right now and still get in to see them?” I asked her – with desperation in my voice. She said she’d call them and call me right back. As I waited to hear the fate of my appointment, I used the time to berate myself for my HUGE mistake. I was really hard on myself. My berating was deep and powerful.

Now, rewinding to the night before. I was out with my family, and my friend called to say that my appointment time for the next day had been changed to an earlier time. I said fine … I can make it at noon instead of 3 o’clock. Then I hung up and went back to the family. Are you seeing the mistakes yet?

Back to the moment of my dilemma, my friend gets back to me to say that I can go at my original time of 3 o’clock. Whew! Yes! This time I’ll be early – early enough to do my best groveling! After apologizing about 30 more times for my stupidity (this doesn’t make her look good either!), she says not to worry. Regardless, I still felt horrible! Over and over she says it was just a mistake and that things happen. We’ve known each other for a long time and she knows I’m nowhere near irresponsible. She also explained how she defended my blunder to the young assistant she spoke with, by explaining that when they are over 40 they will understand how these things happen. Gotta love having people like that on your side!

Yes, we are all human – but these kinds of mistakes often don’t turn out so well. Too often, you do what I did and your chance with that client is gone. The old adage is still true — you only get one chance to make a good first impression. Missing the appointment does not bode well for making a good impression.

So, what should I have done better? What can you do to prevent yourself from being in the same, awful position?

Find Part 2 Here.

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2 Responses to “Remembering Not To Forget in 2010 – Part 1”

  1. […] back to my last post about missing an appointment…what should I have done better? What can you do to prevent […]

  2. […] This post was mentioned on Twitter by Weber Associates. Weber Associates said: RT @EddieWilliams1: Just got "Remembering Not to Forget in 2010" published in http://acmcs.org/ APRIL '10 eJournal. http://bit.ly/9Zioa4 […]

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